New Digital Services Deployment

Before any new digital service is launched for citizens or public use, it must first be reviewed and approved by the Ministry of Communication, Technology & Innovation.

This ensures that all digital government solutions are secure, reliable, accessible, and aligned with national standards and policies. It also protects citizen data and avoids duplication of services across different MDAs.

Who Can Apply (Eligibility)

You are eligible to apply for a .gov.sl domain if you are:

A Ministry, Department, or Agency (MDA) of the Government of Sierra Leone
A statutory body, commission, or authority established by law
A Government-sanctioned project or programme under the supervision of an MDA
Contractors or partners deploying solutions on behalf of Government

Private sector organizations, NGOs, or individuals are not eligible unless a formal approval is given by the Government of Sierra Leone and tied to a supervising MDA.

What You’ll Need Before Applying (Requirements)

To ensure your application is processed quickly, please prepare the following in advance:

Authorization Letter – An official letter on institutional letterhead, signed by the Head of Institution (Minister, Director-General, or equivalent), authorizing the request for a domain.
Institution Details – Full legal name of your institution, its mandate, and current contact information.
Designated Contact Person – A nominated officer who will serve as the administrative contact for the domain. This person will handle future requests, updates, or renewals.
Technical specifications (if available) to help review the solution
Implementation plan including expected launch date and target audience
Current project status (planning, development, or ready for rollout)

Best Practices for Deploying Digital Services

User-focused: Services should be simple, clear, and accessible on both mobile and desktop
Data protection: Ensure citizens’ information is safeguarded in line with data policies
Security: Build resilient systems with proper safeguards against fraud or misuse
Compliance: Align with government digital service standards and regulations
Integration: Where possible, connect with existing government platforms to avoid duplication

After Approval: What You Can Expect

Authorize deployment of your digital service
Provide feedback or conditions for compliance (if changes are required)
Support integration with national platforms and ensure alignment with ongoing digital initiatives
Monitor the service post-launch to ensure standards are maintained

Processing time: Depends on the scope of support requested, but typically within 10 working days for standard support.