Gov.sl Website Technical Support
The Ministry of Communication, Technology & Innovation provides technical support and hosting services for official Government of Sierra Leone websites.
This service ensures that all Ministries, Departments, and Agencies (MDAs) have a secure, reliable, and standardized digital presence that complies with national guidelines.
Who Can Apply (Eligibility)
You are eligible to apply for a .gov.sl domain if you are:
- A Ministry, Department, or Agency (MDA) of the Government of Sierra Leone
- A statutory body, commission, or authority established by law
- A Government-sanctioned project or programme under the supervision of an MDA
Private sector organizations, NGOs, or individuals are not eligible unless a formal approval is given by the Government of Sierra Leone and tied to a supervising MDA.
What You’ll Need Before Applying (Requirements)
To ensure your application is processed quickly, please prepare the following in advance:
- Authorization Letter – An official letter on institutional letterhead, signed by the Head of Institution (Minister, Director-General, or equivalent), authorizing the request for a domain.
- Institution Details – Full legal name of your institution, its mandate, and current contact information.
- Designated Contact Person – A nominated officer who will serve as the administrative contact for the domain. This person will handle future requests, updates, or renewals.
- Any existing website details (domain, hosting info, if applicable)
Best Practices for Government Websites
- Unified branding: All official websites must follow government digital design and branding standards
- Consistency: Align your domain name, email addresses, and website content for easier recognition
- Security: Ensure content is accurate and systems are regularly updated to prevent risks
- Accessibility: Content should be clear, simple, and accessible on both desktop and mobile devices
- Transparency: Publish clear contacts, service information, and updates to build citizen trust
After Approval: What Your Website Should Display
- Provide hosting on the gov.sl infrastructure (where applicable)
- Support with setup, migration, or maintenance of your website
- Ensure compliance with digital service and security standards
- Offer continued technical support through a helpdesk channel
How to Request Support
- Complete the Website Technical Support Request Form online
- Upload your authorization letter and request details
- The Ministry reviews your submission and responds with next steps
- Approved requests are scheduled for implementation or support
Processing time: Depends on the scope of support requested, but typically within 10 working days for standard support.